So last night, in utter frustration about the broken key on the new Macbook Pro, I’m finally starting to gaze into what seems to be the infinite depth of Apple’s technical support the black hole.
Went back to the Apple store last night and, after being helped by one of the concierges there, had a dickish genius at the “Moron Bar” tell me that this type of damage is NOT covered by the warranty, the reason: You would need ‘excessive’ force to do this type of damage. This is a 1 week old computer don’t forget, and everyone knows that any rational human being who has spent more than $1,000.00 on some laptop would type with a hammer for the first week. There is NO possible way that 1 key out of the gizillion keys they manufacture is defective right? And how much is excessive force anyways? 1 psi? 10? 500?
Sam, the genius there, of course must have tried to jam the key in or something (I don’t know what he did because he was out back) but insured that the hooks, which were cracked, are now fully broken. This means that now I’m not able to put it in the keyboard and have it stay for more than 1 click (which it did before).
Update 021409: Finally, resolution… The girls and guys at the 14th street Apple store finally pulled it through. After a week of much frustration with the absurdity of the issue, you won’t hear about it again. Until the next key breaks that is…